Privacy Policy

1. Introduction

be177 ("we", "our", or "the Platform") is committed to protecting the privacy and personal information of all users who access and use our online gaming services at https://be177.bet. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and the rights available to you as a registered player or visitor based in Bangladesh.

By registering an account or continuing to use the be177 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, we ask that you discontinue use of the platform immediately and contact our support team at [email protected].

2. Information We Collect

When you create an account, make deposits, or interact with the be177 platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID number or passport details used for KYC verification.
• Contact information: email address, mobile phone number (including bKash, Nagad, or Rocket-registered numbers), and residential address in Bangladesh.
• Financial information: transaction records, deposit and withdrawal history, payment method details (bKash account references, Nagad numbers, Rocket identifiers, Visa/Mastercard partial card data).
• Technical information: IP address, device type, browser version, operating system, session duration, pages visited, and geolocation data derived from your IP.
• Gameplay information: betting history, game preferences, bonus usage, and responsible gaming tool activations such as deposit limits or self-exclusion requests.

We collect this information directly from you at registration or during your use of the platform, automatically through cookies and analytics tools, and in some cases from third-party identity verification partners used for KYC compliance.

3. How We Use Your Information

be177 uses the personal data we collect for the following legitimate purposes:

• Account management: to register, verify, and maintain your player account, including age verification to confirm you are 21 or older.
• Payment processing: to facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels.
• Customer support: to respond to your queries, complaints, and support requests in a timely and effective manner.
• Personalisation: to tailor game recommendations, promotional offers, and bonus notifications to your interests and gameplay activity.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other illegal activities on the platform.
• Legal and regulatory compliance: to meet our obligations under applicable laws, including Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.

4. Cookies and Tracking Technologies

be177 uses cookies, web beacons, and similar tracking technologies to enhance your experience on the platform. Cookies are small data files stored on your device that help us recognise you on return visits, remember your preferences, analyse site traffic patterns, and deliver relevant content. Essential cookies are necessary for the platform to function correctly and cannot be disabled. Performance and analytics cookies help us understand how players interact with our games and navigation.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may limit the functionality of some platform features, including game loading, session persistence, and payment gateway integrations.

5. Data Sharing and Disclosure

be177 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data in the following limited circumstances only:

• Service providers: trusted third-party processors (payment gateways, KYC verification services, cloud hosting) who operate under strict confidentiality agreements and are prohibited from using your data for any purpose other than delivering services to be177.
• Legal obligations: where disclosure is required by applicable law, court order, or request from a competent authority in Bangladesh, we will share the minimum amount of information necessary to comply.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you via email or a prominent platform notice before any such transfer takes place.

We do not share personal data with third-party advertisers, data brokers, or social media platforms. Any analytics data used for internal reporting purposes is aggregated and anonymised before processing.

6. Data Security

The security of your personal data is a top priority at be177. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for all data transmitted between your device and our servers, secure database storage with restricted access controls, regular vulnerability assessments and penetration testing, and multi-factor authentication options for player accounts.

While we take every reasonable precaution to safeguard your data, no system is entirely immune to security incidents. In the unlikely event of a data breach that could harm your rights, we commit to notifying affected users promptly and taking all necessary remedial action.

7. Data Retention

be177 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes outlined in this policy. Financial transaction records and KYC documentation are retained for a minimum of five years from the date of the last transaction to comply with applicable financial regulations. When data is no longer required, it is securely deleted or anonymised using industry-approved methods. You may request deletion of your account and associated personal data at any time by contacting [email protected], subject to our legal and regulatory retention obligations.

8. Your Data Rights

As a user of the be177 platform, you hold the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any information we hold is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: subject to our legal obligations, you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time, and we will honour that request immediately.

To exercise any of these rights, please write to us at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 3 business days and provide a substantive response within 30 days.

9. Third-Party Payment Providers

To process deposits and withdrawals, be177 integrates with third-party payment providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank Mobile Banking, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These providers operate their own privacy policies and are responsible for the handling of financial credentials and transaction authentication on their respective platforms.

be177 does not store your full bKash PIN, Nagad password, or banking credentials on our servers. We strongly recommend reviewing the privacy policies of your chosen payment provider before completing any transaction on their platform. If you have concerns about a payment provider's data practices, you should contact them directly.

10. Age Restriction and Minor Protection

be177 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under 21 years of age. All accounts are subject to age verification as part of the KYC process, and any account found to belong to a person under 21 will be suspended immediately, all funds held pending review in line with our responsible gaming obligations. If you are a parent or guardian and believe that a minor has accessed be177 using false identification, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

be177 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform functionality. When material changes are made, we will notify registered users via email or a prominent notice on the platform at least 14 days before the changes take effect. Your continued use of the be177 platform after the effective date of a revised policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how we handle your personal data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way be177 handles your personal data, please reach out to our dedicated privacy team. We are committed to addressing all privacy-related inquiries in a transparent, fair, and timely manner.

Email: [email protected] — Our support team is available 24/7 to assist players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all regions of Bangladesh.